CALL FOR REQUEST FOR INFORMATION (RFI)/ EXPRESSION OF INTEREST (EOI) FOR ENGAGEMENT OF MASTER AGENT/ AGGREGATOR
FOR AGENCY BANKING
Ref. No. DB/RFI/00125/26
Interested and eligible bidders are invited to access and download the full Document via https://bids.extratenders.com.et and via https://dashen.afrotender.com/ or www.afrotender.com or https://dashenbanksc.com/documents/ free of charge starting from April 13, 2026.
1. Background
Dashen Bank S.C. is strengthening its agency banking business as
part of its broader retail distribution, financial inclusion, and branch
optimization agenda. In this regard, the Bank intends to assess the market
and identify capable firms that may potentially serve as Master Agent /
Aggregator for its
agency banking network.
The Bank is therefore inviting eligible and interested firms to
submit an Expression of Interest (EOI)/ Request for
Information (RFI)/ for possible engagement in the recruitment, activation,
support, supervision, liquidity
management, and performance follow-up of agency banking outlets.
This exercise is intended as a market-sounding and
prequalification process. Based on the outcome, Dashen Bank may shortlist qualified firms for a subsequent
Request for Proposal (RFP)/Request for Quotation
(RFQ).
2. Objective of the Assignment
The objective of this RFI/ EOI is to identify and
prequalify firms that have the institutional, operational, financial, and technical capacity to act as Master Agent /
Aggregator for Dashen Bank's agency banking
business.
3. Scope of Interest
Interested firms should be able to demonstrate capacity in one or more of the following
areas:
i) Recruitment and onboarding support for agent outlets
ii) Agent activation and business development support
iii) Liquidity support and/or rebalancing arrangements
iv) Field supervision and performance monitoring
v) Training and operational support for agent outlets
vi) Branding rollout and visibility support
vii) Reporting and management of distributed service networks
4. Required Qualifications Interested firms should demonstrate, at minimum:
i) Legal establishment and operation in Ethiopia
ii) Relevant experience in agent network management, merchant/distribution network management, telecom/payment-related field operations, or
similar channel-based businesses
iii) Adequate geographic reach and field operating capacity
iv) Sufficient financial strength to support the proposed role
v) Sound governance, compliance, and operational control arrangements
vi) Basic technology and reporting capability relevant to managing distributed networks
5. Submission Format & Details
A completed application shall be submitted:
i) One original hard copy; to the address stated below, and
ii) One electronic copy in PDF format to the email eyasu.meteku@dashenbanksc.com
and/or storage media
Dashen Bank S.C, Supply Chain Management Department Head Quarter Building 7th floor, Located in Front of
National Bank of Ethiopia Addis Ababa,
Ethiopia.
Deadline for submission: April 27, 2026 Time: 5:00 PM
For further clarification, interested firms may contact: Eyasu
Meteku -+251 115 18 3057
NB: No financial proposals are required at this stage.
The Bank reserves the right to accept, reject, shortlist, or cancel the process at its discretion.
Documents
DASHEN BANK SHARE COMPANY
Telecommunication
dashenbanksc.com
Dashen Bank was founded by eleven visionary shareholders and veteran bankers with initial capital of Birr 14.9 million in September 1995. Upon securing license from the National Bank of Ethiopia, Dashen opened its doors for service on the 1st of January 1996 with eleven fully-fledged branches. Dashen Bank coined its name from the highest peak in Ethiopia, mount Dashen, and aspires to be ‘’Best in class Bank in Africa’’. The Bank aimed to be among the leading banks in Africa and it will extend its reach across Africa both for competitive benchmarking and business. Ras Dashen is Part of the Simien Mountains National Park, an exotic setting with unique wildlife and breath-taking views on a landscape shaped by nature and traditional agriculture. The Simien Mountains is home to endemic wild life including the Walia Ibex, Simien Fox or Ethiopian Wolf and the Gelada Baboon. Dashen aspires to set new heights in banking services through the delivery of unique value propositions second to none. Headquartered in Addis Ababa, the Bank is among the biggest private Banks in Ethiopia. Dashen is the most reputable brand in the domestic banking market; a reputation earned Ethiopia. It operates through a network of more than 442 Branches, nine dedicated Forex Bureaus, 389 ATMs and 1,283 plus Point-of-Sale (POS) terminals spread across the length and breadth of the nation. Wherever business takes customers around the world, Dashen Bank is already there. The Bank also works in partnership with leading brands in the electronic payments industry (AMEX, VISA, MasterCard &UnionPay) and prominent money transfer operators (Western Union, MoneyGram, Express Money, Dahabshiil, EzRemit, Kahh, Transfast, and Ria, World Remit). Dashen Bank is the first bank in Ethiopia to provide a full-fledged payment card service as a principal plus member of AMEX, VISA, MasterCard and Union Pay (as the first African Bank to sign such agreement). The Bank issues AMEX branded debit cards that give clients the added convenience of round-the-clock banking through Automated Teller Machines (ATMs) and conduct purchases at a growing number of merchant locations via point of sale terminals (POS). Dashen is exclusively acquires and issues American Express cards in Ethiopia. Dashen provides Salary Card for staff of institutions who opt to relieve themselves of the hassle related to handling salary payment. The Bank also provides SharikCard to all Sharik account holder to operate accounts 24/7 on ATM and merchant POS and An-NissaCard to all women’s having An-nissa account to operate accounts 24/7 on ATM and merchant POS. It is Dashen Banks’ Omni channel banking service which offers digital payment capability and access to aggregated digital products and services from Retailers, the Entertainment Industry, Airtime Dealers, Bill Payment Points, Airlines, Social Media Players and third-party service providers.